The Grievance Redressal Committee has been established to uphold a transparent, fair, and inclusive academic environment. The committee ensures that the voices of students, faculty, and staff are heard and addressed in a timely and constructive manner. Our goal is to resolve concerns with sensitivity, integrity, and in accordance with institutional values and policies.
The primary objective of the Grievance Redressal Committee is to establish a fair, transparent, and structured mechanism for resolving student and staff grievances. It strives to ensure that concerns are heard and addressed with empathy, confidentiality, and a commitment to justice.
The committee works to foster a respectful and inclusive campus environment by responding to issues promptly and constructively. Whether the grievance is academic, administrative, or personal in nature, the goal is to provide timely support and resolution that aligns with institutional values.
By addressing concerns early, the committee helps prevent the escalation of issues, promotes mutual trust, and reinforces accountability at all levels. It plays a key role in maintaining harmony and enhancing the overall student and staff experience.
The Grievance Redressal Committee is empowered to address a wide range of issues that may arise during a student’s or staff member’s time at the institution. This includes academic concerns such as evaluation discrepancies, attendance issues, teaching quality, and examination-related grievances. It also covers administrative matters like delays in issuing certificates, hostel or transportation complaints, and other operational concerns that may impact the campus experience.
In addition, the committee is equipped to handle cases involving interpersonal conflicts, harassment, discrimination, or any violation of institutional policies and ethical standards. By covering both academic and non-academic matters, the committee ensures a comprehensive framework that supports the well-being, dignity, and rights of every individual on campus.
• Grievances can be submitted through a written application or via the official grievance portal/email (if available). • Complaints must include the name, registration number (if applicable), and contact details of the complainant along with a clear description of the issue.
• The committee acknowledges the grievance within 3–5 working days. • A preliminary review is conducted to assess the validity and seriousness of the matter.
• A formal inquiry is initiated if necessary, including interaction with involved parties. • The committee ensures confidentiality and neutrality during the process. • A resolution is typically provided within 15 working days of complaint receipt.
• Feedback from the complainant is sought post-resolution to ensure satisfaction and closure.
The committee is composed of faculty members, administrative staff, and where appropriate, student representatives to ensure balanced and inclusive decision-making. It functions under the guidelines prescribed by the University Grants Commission (UGC) and AICTE.
All grievances are treated with strict confidentiality. The institution ensures that no complainant is victimized or subject to retaliation for raising a concern in good faith.